Institute: Vállalkozásmenedzsment Intézet (1084 Budapest, Tavaszmezõ u. 15-17.) Credit: 4
Type of classes: Nappali Language: English Semester: 2019/20/2
Level: Technical Management BSc;
Responsible Teacher: Dr. Reicher Regina Zsuzsánna Teacher(s): dr. László Gábor;
Consultations (total/week): Heti Lectures: 1 Practice lectures: 2 Labs: 0 Consultations: 0
Type of Exam: félévközi jegy
Aim of the subject: The course explores how the landscape of quality management is changing and evolving. The objective of this course is to provide students with an
understanding of the concepts, the theory and the practice of the concepts. The course is a combination of lecturing, problem solving, tutorial and
discussion sections. To achieve the required progress in the material, students must use the Text during the classroom hours and should follow the
material from the Text on a regular basis.
Requirements during the semester
(homeworks, essays,
excercises, teamworks,
part and final
oral/written exam etc.):
Students will be required to conduct research and gather information for their presentations. Each group will be required to give a presentation
at the end of the semester on the given topic. Details about the project will be discussed later in the semester.

The attendance, active and informed participation required in the classroom-hours. Participation is based on attitude, attendance, and preparation.
Cellphones are becoming an increasing problem and disturbance in the classroom. Please only use your cell phones when it required by the instructor,
otherwise please do not text message or receive calls during class.
Week of
Topics of lectures/practices
1. Total Quality Management: An Overview, Evolution of Total Quality Management, Quality Gurus
2. Leadership and TQM, Scientific Management
3. System Approach to Management Theory, Strategic Planning, Cost of Quality
4. Organization for TQM, Customer Satisfaction, Total Employee Involvement
5. Supplier Partnership, Total Productive Maintenance
6. Quality Awards, Quality Circles
7. Fundamentals of Statistics
8. Process Capability, Inward Inspection
9. Seven Traditional Tools of TQM, The Seven Modern Tools of TQM
10. Kaizen and Continuous Improvement
11. 5S, Six Sigma, Lean Management
12. Failure Modes and Effects Analysis, Reliability Engineering, Business Process Reengineering
13. Benchmarking, Quality Function Deployment, Quality Loss Function, Design for Quality, alue Engineering
14. ISO 9000 Quality Systems, ISO 14000 Quality Systems, Terminology Used in Japanese Management Practices
Type of evaluation,
repetition, calculation
of grade, etc.
Class participation 25%
Midterm test: 25%
Final examination: 50%
Type of evaluation,
repetition, calculation
of grade, etc.
in written
Compulsory literature: D.R. Kiran: Total Quality Management: Key Concepts and Case Studies
Suggested literature: Foster, S. Thomas, Managing Quality: Integrating the Supply Chain, Global Edition, 6/E Pearson ISBN-10: 1292154217